Use Case

High Volume Fast Restaurant and Pizzeria

$2M Revenue

Total Inbound Calls5,596

Customer Calls
Carryout Order Related
  • Answer General FAQ's
  • Answer Questions About Menu Items
  • Take Carryout Orders
  • Forward Delivery Orders
Business Calls
Non Carryout Order Related
  • General Business Related Enquired
  • Requests to Speak to Manager
  • Personnel Questions
  • Delivery Orders
  • Catering Requests

Call Analysis
5,596 Calls Over 63 Days

Staff Answer Rate
93.2%
Staff Missed Calls
6.8%
Staff Overall Orders Missed
145
5,596 calls, 6.8% missed,  38% routed
Birdcall Answer Rate
100%
5,596 Calls Taken
Birdcall Order Calls Resolved
62%
2,250 Orders Taken 1,176 Inquiry / Misc Calls
Birdcall Business Calls Routed
38%
2,170 Calls Routed Store handled deliveries

Order Taking Savings 5,596 Calls Over 63 Days

Traditional Staff Overhead
93.2%
$10.45/hr + 30% Overhead @ 8hrs @ 63 Days
Staff Cost Per Order
$3.04
Birdcall Service Cost
$1,000
$500 Per Month, 2 Months
Birdcall Cost Per Order
$0.44
$1,000 / 2,250 Orders
Savings Per Order
$2.60
Birdcall Total Order Net Savings
$5,847
Upsell Revenue

The Upsell experience can be fully customized. By location, when to upsell, what to upsell. In this case:

"Would you like to add Bread Sticks to your order?"
Birdcall Upsell Offer
Birdcall Upsell Conversion
Birdcall Upsell Revenue
100%
15%
$1,690
Launch
Withdrawn
Gross
AER
2,250 Orders Taken
338 Upsell Converted
338 Upsells @ $5.00 avg
Birdcall Total Upsell Revenue
$5,847

Total Economic Advantage
2,250 Orders Over 63 Days, Average order $30.00, Gross Revenue $67,500

Birdcall Service Cost
$1,000
Bottom Line NET Savings
$5,847
Upsell Revenue
$1,690
Missed Call Revenue
$9,450
315 calls @ $30, 5 missed Orders a day
Assumes not all calls are orders

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