Features that refine operations and enhance people’s working day, it's more than just answering the phone.
No-one knows your issues better than you - that’s why we work together, tailoring a tool to streamline workflows, unify staff and drive increased revenue.
Birdcall’s voice agents answer 100% of your calls around the clock, that means multiple calls taken at at any one time and no drop in answer rate.
There’s a lot more to take advantage of - from taking orders and sending follow up texts to actionable insights that help to transform future operations.
Multi Location and Organization Management Control and customize agents for individual locations or businesses, to build bespoke experiences.
Full management over people and roles, with pre specified access levels to locations and permissions. Siloed user metrics giving valuable individual and location specific data insights.
With agent customization testing functionality - nothing is live until you’re completely satisfied with your call quality.
Upselling prompts that meet your business needs. Whether that’s specific items on a menu, in a certain location or triggered by customer requests - your agent learns what to do and say to increase revenue.
A single knowledge base for reusable data points that can be used over multiple agents or locations - streamlining setup and saving you time.
Our Example Calls
Listen to how our call agents handle various industries and scenarios
Agent Customization, fully trainable agents to sound just how your employees would.
From pronunciation to using key words - you have complete control over the conversation.
Easily editable prompts, templates and knowledge base - with agent specific capabilities.
Have your agents print receipts, submit work orders, schedule appointments or send follow up texts automatically -
We make integration into existing business tools easy. See how we implemented this for a chain of Pizzeria's
Quickly report order volumes, inquiry types (eg general, orders or rerouted) along with average call length times to forecast scheduling needs or suggest actions.
Manage and monitor the quality of interactions, with full recorded conversation history as well as access to live calls.
See trends for specific customers to build better profiles and provide a more personalized future service.
Want to see it all in action, book a demo with one of our team and see how we can transform your business
From planning to launch, we help you seamlessly integrate our solutions into your existing workflows.
With security at the forefront of our technology and stringent data protection protocols we comply with the highest global standards.
- Reliable cloud hosting
- Round-the-clock monitoring
- Accessible only to authorized users.
- Fast, scalable, and stable
